enterprise architect - information technology (IT)
Title posted on ApplyToEducation -
Analyst - Enterprise Support - JWS (35hrs)
Posted on May 04, 2024
by
Employer details
Halton District School Board
Job details
<p>Position:Enterprise Support Analyst<p>Salary Range: Band 4 - 63,437.00 - 75,647.00<p>Location:Information Technology, J.W. Singleton Education Centre<p>Work Schedule:35 hours/week, 12 months/year<p>Effective Date:As Soon As Possible<p>Position Summary:<p>The Analyst - Enterprise Support position is responsible for the end user support of enterprise software (over 60 applications), testing, issue resolution, vendor escalation and enhancement to support board needs. Creation of training material (technical and end user) and participate in training sessions to board staff (virtual, in person, phone). First level response for security incidents and supporting end users in remediation, escalating to information services staff as needed. Maintains the boards Identity & Access system providing secure access to applications and board staff. Resolves staff, student and external contract access issues. Working with the Information Services team to assist in the implementation of new and enhanced technologies and build knowledge items to support the system.The HDSB recently introduced a Work from Home Administrative Procedure. In accordance with this Administrative Procedure and with the approval of the immediate supervisor, employees who work at HDSB administrative sites may work from home for up to 50% of their regularly scheduled hours. The HDSB offers funding for professional development in accordance with the Terms and Conditions of Employment for management and administration support staff. <p>Key Responsibilities: Manage identity related issues for Staff, Students and external consultants, supporting users in accessing board resources in a secure manner<p> Investigate reports of access issues/events or potential account compromise. Implement mediation and escalate as needed for further investigation and incident response tracking<p> Maintain the boards Identity & Access management application ensuring staff roles and application access meet board and application needs<p> Ensure timely access to board resources, working with central departments to minimize delays in account creation and application access for Staff and Students<p> Manage location access for applications and building security in conjunction with Facility Services <p> Collaborate with enterprise application functional leads to support end users and represent board technical requirements<p> Work with vendors to investigate technical issues and provide input to enhancements to meet board needs<p> Provide support to board staff - phone, virtual, email, in person - for enterprise application, security and technical questions. Escalating and collaborating as needed with other members of the information services or other departments<p> Provide guidance to board staff on educational tools and software supported through the software catalogue <p> Provide end user support - technical and functional - to all board staff and indirect to students, parent/guardians<p> Productivity suite consists of boards - calendar, email, virtual meeting, learning management system (Elementary), documents, spreadsheets, presentation, forms, LMS<p> Monitor and analyse impact of changes to existing processes and protocols communicate changes/enhancements to end users<p> Investigate and resolve issues analyzing for potential security/privacy impact, escalating as needed for further investigation<p> Provide direct support to board staff and indirect support to students and parent/guardians<p> Monitor service request system (ITSM) and ensure timely response to inquiries and escalation to appropriate teams/departments to support issue resolution<p> Prioritize support and project requests based on knowledge of system timelines, critical path and impact to board<p> Creation of documenta
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LocationBurlington, ON
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
ApplyToEducation
#2769742
Advertised until
2024-07-03
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