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receptionist, hotel

Title posted on indeed.com - Hotel Receptionist

Posted on June 17, 2026 by Employer details Comfort Inn

Job details

*The Comfort Inn is looking to hire a team member for Front Desk position.* Hotel experience is preferred. Must be available to work on weekends. Must be willing to train on all hotel shifts. *Front Desk Agent Duties* *1. Guest Check?In Procedures* * Verify government?issued ID and confirm reservation details. * Confirm room type, rate, number of guests, and payment method. * Process pre?authorization or payment as required. * Issue room keys securely after verifying identity. * Provide hotel information: breakfast hours, Wi?Fi, amenities, parking, and policies. * Ensure registration card is signed and accurately completed. *2. Guest Check?Out Procedures* * Confirm guest identity before accessing folio. * Review charges, process payments, and provide a receipt. * Ask about the stay and document any feedback. * Update room status to ?Vacant/Dirty? and notify housekeeping. *3. Reservation & System Management* * Create, modify, and cancel reservations in the PMS. * Verify third?party bookings and ensure accurate rate/room type mapping. * Maintain accurate arrival, departure, and in?house lists. * Monitor room inventory and communicate overbooking risks to management. *4. Guest Service & Issue Resolution* * Greet all guests promptly and professionally. * Respond to requests, questions, and concerns with courtesy. * Document guest issues and follow escalation procedures when needed. * Coordinate with housekeeping or maintenance to resolve problems quickly. *5. Payment & Financial Responsibilities* * Process credit, debit, and cash transactions accurately. * Verify credit card authenticity and follow security protocols. * Post charges, adjustments, and refunds according to policy. * Balance cash and complete shift deposit envelopes. *6. Phone, Email & Communication Handling* * Answer calls within three rings using approved greeting. * Transfer calls appropriately and take accurate messages. * Respond to guest emails professionally and within required timeframes. * Maintain clear communication with all departments. *7. Room Key & Security Control* * Issue keys only after verifying guest identity. * Maintain key logs and secure backup keys. * Report any suspicious activity immediately. * Follow emergency procedures and document incidents. *8. Housekeeping & Maintenance Coordination* * Update room statuses in real time. * Communicate rush cleans, stayovers, and special requests. * Report maintenance issues promptly and follow up until resolved. * Ensure rooms are ready for arrivals before check?in time. *9. Shift Documentation & Handover* * Complete daily checklists and required logs. * Record incidents, guest complaints, and unresolved issues. * Communicate important notes to the next shift and management. * Ensure the front desk area is clean, organized, and guest?ready. *10. Loyalty Program Support* * Enroll guests in the loyalty program. * Explain benefits, point posting, and promotions. * Ensure member numbers are correctly added to reservations. *11. Lobby Presence & Professional Conduct* * Maintain a welcoming, attentive presence in the lobby. * Greet guests entering the building. * Keep the front desk tidy and professional at all times. Pay: $20.24-$21.90 per hour Work Location: In person