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guest services agent - hotel Verified
Posted on February 07, 2024 by Employer details Acclaim Hotel
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Hospitality industry. Hotel, motel, resort. Relocation costs not covered by employer. Tasks: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service. Computer and technology knowledge: Word processing software. Database software. Central reservation system (CRS). Spreadsheet. Internet. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Own vehicle. Valid driver's licence. Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Reliability. Team player. Screening questions: Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Group insurance benefits. Life insurance. Other benefits: Free parking available. Other benefits. Team building opportunities. Parking available. Travel insurance.- LocationCalgary, AB
- Salary$16.50 to $17.00HOUR hourly (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Weekend, Shift, Early Morning, Morning
- Start date Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 3 vacancies
- Verified
- Source Job Bank #2787110
This employer has an approved Labour Market Impact Assessment (LMIA) to hire a foreign worker to fill labour or skills shortages on a temporary basis. Canadians and Permanent residents are able and encouraged to apply. Learn more.
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
1 year to less than 2 years
Work setting
- Hospitality industry
- Hotel, motel, resort
- Relocation costs not covered by employer
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Word processing software
- Database software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Own vehicle
- Valid driver's licence
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
Other benefits
- Free parking available
- Other benefits
- Team building opportunities
- Parking available
- Travel insurance
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
- Indigenous people
- Visible minorities
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-05-13
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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