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user support technician Verified
Posted on February 08, 2024 by Employer details HealthTab Inc.
Job details
Education: College/CEGEP. Work setting: Testing. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Troubleshoot and resolve technical problems. Communication protocols: EDI. Computer and technology knowledge: Website creation and management software. Software development. Data analysis software. MS Excel. Area of work experience: Testing and evaluation. Quality control and assurance. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Attention to detail. Sitting. Personal suitability: Client focus. Excellent oral communication. Excellent written communication. Time management. Experience: 2 years to less than 3 years.- LocationVancouver, BC
- Salary$65,000 to $69,000YEAR annually (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Verified
- Source Job Bank #2769486
This employer has applied for a Labour Market Impact Assessment (LMIA) to hire a foreign worker to fill labour or skills shortages on a temporary basis. Canadians and Permanent residents are able and encouraged to apply. Learn more.
Overview
Languages
English
Education
- College/CEGEP
Experience
2 years to less than 3 years
Work setting
- Testing
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Troubleshoot and resolve technical problems
Experience and specialization
Communication protocols
- EDI
Computer and technology knowledge
- Website creation and management software
- Software development
- Data analysis software
- MS Excel
Area of work experience
- Testing and evaluation
- Quality control and assurance
Additional information
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Client focus
- Excellent oral communication
- Excellent written communication
- Time management
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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