computer network technician Verified

Work setting

• Help desk

Responsibilities

Tasks

• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Evaluate and install computer hardware, networking software and operating system software
• Provide problem-solving services to network users
• Implement data, software and hardware security procedures
• Perform data backups and disaster recovery operations
• Install, maintain, troubleshoot and upgrade Web-server hardware and software
• Set up local area networks and connections to the Internet
• Implement network traffic and security monitoring software, and optimize server performance
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide business systems, network and Internet support to users in response to identified difficulties

Experience and specialization

Communication protocols

• TCP/IP

Computer and technology knowledge

• Device drivers
• Networking software
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Word processing software
• Mail server software
• Communication software
• MS Office
• MS Windows
• Spreadsheet

Additional information

Transportation/travel information

• Own transportation
• Own vehicle
• Willing to travel
• Valid driver's licence
• Travel expenses paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting

Own tools/equipment

• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Mileage paid
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits