sourcing specialist
Title posted on indeed.com -
ITSM ITIL Specialist
Posted on April 16, 2024
by
Employer details
Federal Wireless
Job details
*ITSM/ITIL Help Desk Coordinator *
Federal Wireless Communications (FWC) and Williams Communication Services (WCS) is a dynamic Canadian company providing communication technology solutions to a diverse portfolio of Public Safety clients from First Responders and Hospitals to Transit and Utilities. We believe that providing the best solution for our customers is just as critical as the reliability of the system infrastructure we design and implement.
*Job Overview: *
We are seeking an experienced ITSM Help Desk Coordinator to implement and facilitate all customer facing Help Desk services within a Service Department: Service Desk, Change Management, Incident Management, Problem Management, and Asset Management.
*Reports to:* ITSM Manager Duties and Responsibilities:
* Past experience implementing and working with ITSM practices considered an asset.
* Resolve and respond to customer issues.
* Provide input to technical documentation around new and established processes/ procedures as required.
* Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations.
* Contribute to ITSM Knowledge Base
* Develop an enhanced understanding of IT processes and how they affect our customers.
* Seek to continuously improve operations.
* Identify and suggest process and system enhancements.
* Perform at a level that assists in attaining overall and team-level performance measures and goals.
* Stay apprised of service center knowledge and industry best practices.
* Consistently meet assigned project deadlines in an agile and rapidly moving environment
* Be available after hours for critical issue resolution.
* Other duties as required.
*Skills and Qualifications:*
1-3 years of experience
ITIL version 4 basic certification an asset.
Excellent technical, diagnostic, and troubleshooting skills.
Excellent communication, motivational, interpersonal, critical thinking, and time management skills
Working knowledge of incident, change, and problem management.
Applying coordination and collaboration skills in a work environment
*Job Type:* Full- time
*Benefits:*
Comprehensive benefits package
Job Types: Full-time, Permanent
Salary: $70,000.00-$85,000.00 per year
Benefits:
Casual dress
Company events
Dental care
On-site parking
Paid time off
Schedule:
8-hour shift
Monday to Friday
Ability to commute/relocate:
5250 Finch Avenue East, unit #11, Scarborough Ontario
reliably commute or plan to relocate before starting work (required)
*Experience:*
system administration: 1-3 years (required)
ITSM knowledge and/or certification
IT Help desk experience
Customer service orientation
*Work Location:* In person
Job Types: Full-time, Permanent
Pay: $70,000.00-$85,000.00 per year
Benefits:
* Casual dress
* Company events
* Dental care
* On-site parking
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday
Ability to commute/relocate:
* Toronto, ON M1V 5A4: reliably commute or plan to relocate before starting work (required)
Experience:
* system administration: 3 years (required)
Work Location: In person
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LocationToronto, ON
-
Salary$70,000 to $85,000YEAR annually
-
Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9239304754
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