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client service clerk Verified
Posted on April 18, 2024 by Employer details Matthew House Refugee Services (Ottawa) Inc.
Job details
Education: Secondary (high) school graduation certificate. Work setting: Associations and non profit organizations. Social service or charity agency. Tasks: Answer inquiries and provide information to customers. Explain the type and cost of services offered. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Explain procedures, risks and benefits to clients. Maintain and manage digital database. Answer clients' inquiries and provide information. Computer and technology knowledge: Salesforce. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Bending, crouching, kneeling. Handling heavy loads. Repetitive tasks. Walking. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Ability to multitask. Honesty. Quick learner. Experience: 1 to less than 7 months.- LocationKanata, ON
- Salary$16.55HOUR hourly / 35 hours per week
- Terms of employment Seasonal employmentFull time
- Start dateStarts as soon as 2024-04-22
- vacancies 2 vacancies
- Verified
- Source Job Bank #2885687
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 to less than 7 months
Work setting
- Associations and non profit organizations
- Social service or charity agency
Responsibilities
Tasks
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
Experience and specialization
Computer and technology knowledge
- Salesforce
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Bending, crouching, kneeling
- Handling heavy loads
- Repetitive tasks
- Walking
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Ability to multitask
- Honesty
- Quick learner
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-05-02
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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