service advisor - auto repair Verified

Work site environment

• Vehicles

Work setting

• Automobile repair services

Responsibilities

Tasks

• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Order office supplies and maintain inventory
• Perform general office duties
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Send and receive messages
• Provide general information to clients and the public
• Organize and schedule office work
• Label, file and retrieve documents
• Invoice clients
• Receive and forward telephone or electronic enquiries
• Provide customer service
• Prepare and track work orders
• File material in storage area

Additional information

Transportation/travel information

• Own transportation
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Punctuality
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Efficiency
• Positive attitude

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Pension plan
• Registered Retirement Savings Plan (RRSP)