information technology (IT) support technician Verified

Work setting

• Help desk
• Office building

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Manage incidents

Supervision

• No supervision responsibility

Credentials

Certificates, licences, memberships, and courses 

• CompTIA Security+ Certification
• Microsoft certified professional (MCP)
• Microsoft certified solutions associate (MCSA)
• Microsoft certified technology specialist (MCTS)
• Network+ Certification

Experience and specialization

Computer and technology knowledge

• Android
• iOS
• Networking security
• Desktop applications
• Security software
• Communication software
• MS Active Directory

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Other benefits

• Team building opportunities
• Parking available