call centre agent - customer service
Title posted on Monster -
On-site Call Center Reports Analyst
Posted on May 01, 2024
by
Employer details
Majorel USA Inc
Job details
Position Summary:
The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers. Incumbent supports the daily operations performance of the contact center team. This includes the analysis and review of the day-to-day service performance, as well as overall client, contact center and associate performance reporting.
Overall Responsibilities:
· Maintain existing reporting database tools through current knowledge of programs and tools and processing report requests
· Provide requested reports with the required data elements for team and other departments as needed
· Reconcile and validate data to insure high integrity reporting
· Conduct system, database, and reporting audits to
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LocationWaterloo, ON
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SalaryNot available
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
Monster
#DF6279-340245849
Advertised until
2024-05-31
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