customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on May 02, 2024
by
Employer details
Lustre Products Ltd
Job details
*Customer Service Representative*
Lustre Products Ltd. is a local Chilliwack, BC manufacturer and supplier of high-end elevator and escalator parts worldwide. We are currently looking to fill the role of *Customer Service Representative (CSR)*. If you have or want to gain experience in a modern, clean manufacturing facility and are looking to start a great career with opportunities for growth, send us your resume!
*We Offer:*
* Two (2) shift schedules:
* 4-day work week - Monday to Thursday from 7:00am to 5:30pm
* 5-day work week ? Monday to Friday from 7:00am to 3:15pm
* Work / Life Balance
* A competitive starting wage of $23.00 per hour with regular performance reviews
* 100% Company-paid extended health care plan (no co-pay)
* Company-sponsored BBQ?s, lunches, employee recognition and more!
*We Want You To:*
* Have a solid work ethic, be reliable, self-motivated, and effectively manage your time
* Communicate, collaborate, and problem-solve well within teams
* Be fluent in English, both written and verbal
* Be comfortable with computers and learning new ERP/CRM software
* Have proficient knowledge of Customer Service, and standard office practices and procedures
*You Will be Completing:*
* Respond to incoming sales and service inquiries and make outgoing calls and send emails to existing and past customers
* Interact in a professional, solution-focused manner with customers via email and phone
* Coordinate with different departments to ensure timely order fulfillment and delivery
* Maintain a strong knowledge of products, pricing, and company policies to offer accurate information to customers by verifying order information, including pricing, quantities, and product details
* Resolve customer complaints or concerns promptly and escalate complex issues as necessary
* Develop new sales leads and prospects
* Resolve any order discrepancies or issues in a prompt and professional manner
* Maintain organized customer records of quotes, sales orders, and related documentation
*Job Type:* Full-time, Permanent
*Wage:* $23.00 per hour
*Inquire, apply, and join our team!*
Send us your covering letter and resume. Please note that only qualified candidates will be contacted.
_If selected to participate in the recruitment, selection and/or assessment process, please inform Lustre Products of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your accommodation and inclusion._
Job Types: Full-time, Permanent
Pay: $23.00 per hour
Benefits:
* Company events
* Extended health care
* Life insurance
* On-site parking
* Paid time off
Flexible Language Requirement:
* French not required
Schedule:
* Day shift
Ability to commute/relocate:
* Chilliwack, BC V2R 0C3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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LocationChilliwack, BC
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Salary$23.00HOUR hourly
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9263540513
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