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call centre agent - customer service
Title posted on Monster - On-Site Call Center Operations Coordinator
Posted on May 09, 2024 by Employer details Majorel USA Inc
Job details
Position Summary: The Operations Coordinator supports the daily operations performance of the call center team. This includes the analysis and review of the day-to-day operation Overall Responsibilities: • Lead, manage and develop team through interactions and motivation • Foster a culture of team spirit and hospitality • Highly visible and accessible to team via presence • Perform supervisor duties as required • Take care of administrative supervisor related functions • Effectively manage attendance/absenteeism • Attrition risk management (alert, communicate and mitigate any potential risk) • Evaluate daily key performance indicators and identify areas of improvement. • Manage attendance, utilizing effective scheduling. • Coordinates with Account Manager to advise on operational issues. • Manages staff schedules in partnership with Workforce Management to- LocationWaterloo, ON
- SalaryNot available
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source Monster #DF6310-341611065
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