customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on May 07, 2024
by
Employer details
Napapijri
Job details
We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.
Primary Responsibilities:
* Handle incoming calls and emails from internal and external customers
* Communicate with customers to gather information and learn about their needs and expectations
* Resolve customer issues as received, or submit a ticket for additional research
* Research and troubleshoot customer tickets
* Monitor individual work load and prioritize responsibilities
* Train/share knowledge with team members
* Use of time for learning, growth and development
Working Conditions:
* Repetitive office tasks (computer usage)
* Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
* May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
Job Type: Full-time
Pay: $15.00-$29.93 per hour
Benefits:
* Dental care
* Extended health care
* Paid time off
Schedule:
* Monday to Friday
Education:
* Secondary School (preferred)
Experience:
* Call center: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person
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LocationCalgary, AB
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Salary$15.00 to $29.93HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9268422223
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