customer service representative - call centre
Title posted on indeed.com -
CSR (Customer Service Representative)
Posted on
May 10, 2024
by
Employer details
Plant Products Inc.
Job details
We are a full-service supplier of fertilizer, pest management products, including biologicals and bees, seeds and other consumable goods to the greenhouse, nursery and specialty horticulture industries in Canada and the USA.
Are you a team player with a strong work ethic, a self-starter, and passionate about making a difference, then you are exactly who we are looking for!
* Processing orders accurately
* Provide exceptional customer service, by answering communications professionally and on a timely basis
* Acting as a liaison between the customer or sales representative and purchasing, operations, and finance. Must take initiative to solve customers? issues.
* Promoting and developing our list of in store items
* Ensuring open communication between all departments
* Reviewing and updating Safety Data Sheets and Labels.
* Daily review of Order Status With Details report
* Customer Service is the primary contact for information on samples sent to third party laboratories
* Ensure all orders are shipped on time in coordination with the shipper/receiver
* Courier ? creating and ensuring shipments are packaged, processed and sent out on time.
* Scheduling and notifying customers of future product deliveries.
* Deal with all customer complaints efficiently and effectively.
* Handling / processing in-store orders via cash, credit, debit transactions
* Handling credits per the customer credits procedure
* Keeping a clean and tidy work area
* Stocking of shelves; ensuring adequate quantities of stock are displayed.
* Advise purchasing of any stock shortfalls
* Coordination with sales representatives on: customer requests, issues, pricing, shipment timing, complaints, comments, etc.
* Work in accordance with company Mission Statement, Employee Handbook and Procedure Manual
* Keep up to date with and conform to all corporate policies and procedures, specifically, but not limited to: Bio Shipping Procedures, Customer Service procedures.
* Maintain a strict code of confidentiality concerning Plant Products business activities and all related affairs including but not limited to knowledge specific to Plant Products customers and their businesses
Job Type: Full-time
Benefits:
* Dental care
* Employee assistance program
* Extended health care
* Life insurance
* Paid time off
* RRSP match
* Vision care
Flexible Language Requirement:
* French not required
Schedule:
* Holidays
* Monday to Friday
* Weekends as needed
Supplemental pay types:
* Bonus pay
Education:
* AEC / DEP or Skilled Trade Certificate (preferred)
Work Location: In person
-
LocationLeamington, ON
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SalaryNot available
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9274389014
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