customer service representative - call centre
Title posted on indeed.com -
Weekend Customer Service Representative- Playzone
Posted on
May 14, 2024
by
Employer details
City Centre Park
Job details
*JOB TITLE:* *Weekend Birthday Party Host ? Playzone*
LOCATION: City Centre Park located at 1097 Langford Parkway Victoria BC.
DEPARTMENT: Customer Service - Playzone Family Fun Park
REPORTS TO: Customer Service Manager
HOURS: Day time hours, some evenings required
*GENERAL JOB DESCRIPTION*
We're looking for candidates who enjoy a fast-paced environment in a kid-friendly environment!
As part of the Customer Service Department, Party Hosts are responsible for greeting and signing in customers for Minigolf and Playzone birthday party packages, ensuring all children and accompanying adults receive numbered wristbands for safety, accurate cash handling and processing of admission as well as food orders, customer service and general administrative and cleaning tasks.
All Customer Service Representatives (CSR) staff are expected to work with both the Customer Service Manager as well as other CSR staff, and communicate any equipment or maintenance issues right away to the maintenance and custodial staff for quick repairs. It is expected that the candidate in this position would show initiative in making birthday kids and parents feel welcome, showing them to their reserved tables and providing the food and cake during the party, checking in with the party parents during their reserved party time to ensure a great customer experience. Each Employee is responsible in the upkeep of cleanliness, and providing great customer service to our customers.
*TYPICAL DUTIES AND RESPONSIBILITIES:*
* Meet and Greet every customer as they arrive and as they leave
* Provide a fun, safe environment for all customers
* Ring in and process payments of the POS system, and record wristband numbers so that it is known which children are arriving/leaving with which designated adults
* Efficiently ring in birthday food and any additional food/drink orders and ensure they are delivered in a timely manner
* Look through Birthday Party reservations and familiarize yourself on upcoming daily/weekly/reservations upon arrival.
* Have excellent communication skills and a friendly and outgoing demeanor
* Cleaning and wiping down tables in between customer uses
* Daily, weekly and monthly cleaning tasks as indicated in the Cleaning and Maintenance trackers
*REQUIREMENTS*
* High school diploma or equivalent
* First Aid (OFA Level 1) - required to be completed prior to beginning
* Criminal Record Check (required within first 30 days of employment)
*WHAT WE OFFER*
* Competitive wage
* Meal and facility discounts during and outside of shift
* Free access to a variety of drop-in programs
* Gratuities
Job Type: Part-time
Pay: $17.40 per hour
Expected hours: 10 ? 18 per week
Benefits:
* Casual dress
* Discounted or free food
* On-site parking
* Store discount
Flexible Language Requirement:
* French not required
Schedule:
* Day shift
* Weekends only
Supplemental pay types:
* Tips
Work Location: In person
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LocationVictoria, BC
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Salary$17.40HOUR hourly
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Terms of employment
Part time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9279168587
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