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user support technician Verified This job was posted directly by the employer on Job Bank.
Posted on May 15, 2024 by Employer details Turning Point Apps Corp
Job details
Education: College/CEGEP. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Computer and technology knowledge: Mail server software. Communication software. Database software. MS Office. MS Windows. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Attention to detail. Personal suitability: Efficient interpersonal skills. Judgement. Ability to multitask. Time management. Experience: 1 year to less than 2 years. Other benefits: Other benefits.- LocationOttawa, ON
- Salary$33.84HOUR hourly / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Shift, Early Morning, Morning
- Start date Starts as soon as possible
- Benefits: Other benefits
- vacancies 2 vacancies
- Source Job Bank #2920115
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Mail server software
- Communication software
- Database software
- MS Office
- MS Windows
Additional information
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
Personal suitability
- Efficient interpersonal skills
- Judgement
- Ability to multitask
- Time management
Benefits
Other benefits
- Other benefits
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-06-14
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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