circulation manager
Title posted on Jobillico -
Chef, Opérations numériques
Posted on
May 23, 2024
by
Employer details
RONA Inc.
Job details
<div> <div> <div> <strong>Manager, Digital Operations</strong> <p></p> </div> <div> <div> <div> <i></i> Language <ul> <li> English </li> <li> Français (CA) </li> </ul> </div> </div> <div> Apply Now </div> </div> </div> <p> </p><p><span>Please note that:</span></p> <ul> <li><span>Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.</span></li> <li><span>We require all our head office associates to be proficient in French, spoken and written.</span></li> </ul> <p> </p> <p><span><span>At RONA, over 22,000</span><span> </span><span>employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.</span></span></p> <p> </p> <p><span><span>We operate or service some 425</span><span> </span><span>corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA, R</span><span>é</span><span>no-D</span><span>é</span><span>p</span><span>ô</span><span>t, and Dick</span><span>?</span><span>s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.</span></span></p> <p> </p> <p><span><span>You</span><span>?</span><span>ve got the talent? We</span><span>?</span><span>ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You</span><span>?</span><span>ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. </span></span></p> <p> </p> <p><span><span>So, if you</span><span>?</span><span>re looking to do what you love, we could be a perfect match</span></span></p> <p> </p> <p> </p> <p><span>Our expectations</span></p> <p><span>The Manager, Digital Operations manages a team that has end-to-end business ownership over the performance and operational integrity of online channels within RONA. They proactively monitor and act on issues, insights, KPIs, and processes which result in improvement of the customer experience.</span></p> <p><span>The Manager, Digital Operations ensures complex omnichannel implementations are clearly communicated to various cross functional teams, including other Directors and members of Executive Leadership Team, and executed according to defined processes, with a consistent eye on the customer and employee experience. This leader will obsess about the customer, have a bias for action, think strategically, look at the business analytically, implement at scale and develop a team of exceptional talent. The incumbent will draw on operations experience, managing workflow across the entire team, own and author business reviews of the team processes, while managing priorities against customer and strategic impact to deliver results and drive satisfaction.</span></p> <p><span>The Manager, Digital Operations reports to the Director, Digital Operations. He/she works alongside the In-stock Fulfillment Manager, the Dropship Manager, and the Master Data Manager.</span></p> <p> </p> <p> </p> <p><span>Your role</span></p> <ul> <li><span>Monitor by aggregating analysis across online operations, identify opportunities for improvement and drive best results by taking appropriate actions to drive more sales</span></li> <li><span>Evaluate operational workflows in digital operations that enhance the customer journey, including BOPIS (buy online, pick up in store), inventory management, fulfillment options, delivery optimization, ratings & reviews, returns, post-purchase experience and buffer stock opportunities</span></li> <li><span>Partner within the Digital operations (the Fulfillment Manager, the Dropship Manager, the Master Data Manager) and wi
-
LocationBoucherville, QC
-
SalaryNot available
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
Jobillico
#13644393
Advertised until
2024-06-21
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.