customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
June 11, 2024
by
Employer details
WonderFil Specialty Threads
Job details
*About us*
We are an international company with our headquarters located in Calgary Canada. Better known in our trade name WonderFil Specialty Threads in the sewing and craft hobby industry, we have been in operation for over three decades. With expanding market and sales, we are now inviting qualified candidates to join our customer support division in our sales and marketing team.
\*\*Job Summary:\*\*
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving customer issues in a timely and professional manner.
\*\*Responsibilities:\*\*
- Nurture and maintain a close relationship with business customers via phone calls and emails
- Make aware of new products, promotions and events of the company to the customers promptly
- Maintain a clean and organized work environment
- Provide information about products and services
- Handle and resolve customer complaints in a calm and courteous manner
- Collaborate with other team members to ensure customer satisfaction
\*\*Experience:\*\*
The ideal candidate should possess the following skills:
- Excellent phone etiquette, previous call center experience a merit
- Good communication and interpersonal skills
- Proficient in Microsoft Office and experience with CRM software
- Fluency in English and French bilingual proficiency is advantageous
- Strong organizational skills
This position offers the opportunity to work in a dynamic customer service environment where you can enhance your skills while providing top-notch service to our valued customers. If you meet the qualifications above, we invite you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Pay: $3,000.00-$4,000.00 per month
Benefits:
* Extended health care
* On-site parking
* Store discount
Education:
* Bachelor's Degree (required)
Experience:
* Call center: 3 years (required)
* Customer service: 3 years (preferred)
Work Location: In person
Application deadline: 2024-06-30
Expected start date: 2024-07-01
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LocationCalgary, AB
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Salary$3,000 to $4,000MONTH monthly
-
Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9318854928
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