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customer service agent Verified This job was posted directly by the employer on Job Bank.
Posted on June 19, 2024 by Employer details S2 Consulting Inc.
Job details
Education: College/CEGEP. Asset languages: Mandarin. Cantonese. Work setting: Private sector. Tasks: Act as spokesperson for an organization. Advise clients on advertising or sales promotion strategies. Answer written and oral inquiries. Assist in the preparation of brochures, reports, newsletters and other material. Co-ordinate special publicity events and promotions. Conduct public opinion and attitude surveys. Gather, research and prepare communications material. Initiate and maintain contact with the media. Prepare and/or deliver educational, publicity and information programs, materials and sessions. Prepare sports, literary, performance or other contracts. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Explain the type and cost of services offered. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Computer and technology knowledge: Salesforce. Database software. MS Excel. MS Word. Type of experience: Call centre. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Work under pressure. Repetitive tasks. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent written communication. Organized. Team player. Judgement. Screening questions: Are you currently legally able to work in Canada?. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Commission. Other benefits: Free parking available.- LocationNorth York, ON
- Salary$40,000 to $60,000YEAR annually (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #2966699
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
Asset languages
- Mandarin
- Cantonese
Work setting
- Private sector
Responsibilities
Tasks
- Act as spokesperson for an organization
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Assist in the preparation of brochures, reports, newsletters and other material
- Co-ordinate special publicity events and promotions
- Conduct public opinion and attitude surveys
- Gather, research and prepare communications material
- Initiate and maintain contact with the media
- Prepare and/or deliver educational, publicity and information programs, materials and sessions
- Prepare sports, literary, performance or other contracts
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Experience and specialization
Computer and technology knowledge
- Salesforce
- Database software
- MS Excel
- MS Word
Type of experience
- Call centre
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Organized
- Team player
- Judgement
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Commission
Other benefits
- Free parking available
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-07-03
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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