case manager
Posted on
June 06, 2024
by
Employer details
Progressive Intercultural Community Services Society
Job details
*Job Title: *Case Manager
*Location: *PICS Surrey Head Office
*Project: *Career Paths
*Hours:* 35 hours per week
*Reports to:* Manager
*Wage: * $25 - $27
The Career Path for Skilled Immigrants program provides customized services that assist skilled immigrants (in sales and service) obtain employment in their specialized field. It provides skills and qualifications assessment, career planning, language skills upgrading, job search assistance, mentoring and practicum opportunities, and financial support for training and upgrading.
As part of the Career Paths for Skilled Immigrants program, the Case Manager works with a diverse range of skilled individuals to assist them in securing employment in their specialized field.
The Case Manager for this program will also be required to participate in marketing, outreach and promotional activities for the program.
*Key Responsibilities and Duties:*
* conduct formal needs assessments through a structured interview process to jointly identify and prioritize issues that are keeping the client from achieving employment. make referrals to specialized assessment providers as required;
* develops, reviews and updates action plan according to client needs and program requirements;
* document all interactions as progress notes, assessments, actions plans, and updates in clients' records in accordance with ministry requirements;
* identifies job coaching/mentoring need and coordinate with mentor services as required;
* monitors client progress by reviewing activities and results on an agreed-upon schedule;
* conduct one-on-one employment counseling to enhance self-sufficiency and labour market attachment;
* supports clients in the development of effective resumes, networking, accessing the hidden job market, and other job search activities;
* determines client needs and eligibility for (and administers) financial support;
* facilitates career exploration and pre-employment workshops as required;
* ensure compliance with confidentiality and data protection policies;
* discuss & provides regular target and outcome reports about the client?s development;
* creates and oversees financial support for individual clients, ensuring that services are delivered within budget;
* prepares client progress notes, action plans, and follow-up reports per ministry requirements;
* participates in marketing, outreach, and promotional activities for the program; and
* performs other program-related duties as assigned from time to time.
*Job Skills and Abilities:*
* minimum intermediate proficiency in relevant computer applications such as MS office;
* ability to focus and concentrate on achieving consistent results;
* demonstrates initiative in meeting goals and targets;
* demonstrates an ability to provide exceptional customer service and resolve issues both in person and in a virtual service delivery environment;
* ability to manage a large caseload while balancing between client services and outcome targets;
* strong interpersonal skills and capability of working with specialized populations;
* ability to facilitate employment workshops is an asset;
* excellent time management and organizational skills; and
* effective English verbal and written communication skills; fluency in French, Hindi, Punjabi, Urdu, Tagalog, Mandarin, or Arabic is an asset.
*Knowledge and Experience*
* bachelor?s degree or diploma in a related discipline and/or an equivalent combination of experience and education may be considered;
* certified Career Practitioner Certification or currently working toward the designation;
* experience conducting and interpreting client needs assessments;
* experience providing individualized, online, or group employment and career counselling services;
* demonstrated experience motivating, coaching, and mentoring clients with complex barriers and a broad range of cultural backgrounds;
* demonstrated experience building partnerships with employers, community agencies, and other stakeholders;
* d
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LocationSurrey, BC
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Salary$25.00 to $27.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9312488258
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