customer service clerk
Title posted on CivicJobs.ca -
Parking Enforcement Customer Service Representative
Posted on
June 26, 2024
by
Employer details
City of Vancouver
Job details
Parking Enforcement Customer Service RepresentativeRequisition ID: 41854 OrganizationLocated on the traditional, ancestral and unceded lands of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), and s?lilw?ta? (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world?s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.Main Purpose and FunctionAs a team member of Parking Operations & Enforcement, the Parking Enforcement Customer Service Representative serves as the City's primary point of contact for citizens who require customer service and information on the City's parking programs, parking-related bylaws, enforcement requests and the City's bylaw adjudication system, including the payment and dispute processes.As a Council-designated Screening Officer I, the Parking Enforcement Customer Service Representative will objectively and impartially review, all tickets/disputes from citizens and either confirm or cancel the ticket. Parking Ticket Enquiry can operate within the hours of 7:00am - 7:00pm, Monday to Friday.Specific Duties and Responsibilities Answer incoming calls and respond to both calls and correspondence from citizens in a professional and courteous manner; Receive all incoming ticket and enforcement specific inquiries and adjudication dispute requests; Review the information available at the time of ticket issuance; Identify the evidence requirements based on the alleged bylaw offence; Compile the evidence requirements based on the alleged bylaw offence; Compile the evidence through discussions with the citizens as well as the issuing officers (Parking Enforcement or VPD); Confirm or cancel parking tickets based on the evidence collected and the city?s cancellation policy (Screening Officer Policy); Prepare written reports that clearly, concisely, and accurately summarize the evidence gathered, their findings and their decisions; Respond, as required, to the queries from independent adjudicators during the adjudication hearings' and legal enforcement related complaints.QualificationsEducation and Experience: Completion of Grade 12, supplemented by relevant business related and or computer courses A minimum of 3 years work experience in customer service, public relations and/or customer phone support or an equivalent combination of relevant training and experience. Experience working in the public sector, preferably municipal, or service environment, and completion of by law courses through the Justice Institute of BC are considered assetsKnowledge, Skills and Abilities: Knowledge of applicable parking related by laws, provincial legislation regarding bylaw adjudication, applicable City policies and processes, and the adjudication process. Strong computer skills with proficiency in MS Office; proficiency in software applications such as Hansen,Tempest, Command Center, Amanda, PaybyPhone, Sentinel and any other applicable to the work performed, and the ability to type 40 wpm. Effective customer service skills in order to tactfully and respectfully convey information and decisions to the public in a clear manner. Strong analytical, decision-making, investigative, problem solving skills and creative thinking techniques tohandle difficult situations in a timely manner. Excellent interpersonal and communication skills both written and verbal with a strong knowledge of business English is required. Ability to condense large amounts of information into concise, accurate, and easy to underst
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LocationVancouver, BC
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Salary$31.66HOUR hourly
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Terms of employment
Casual employmentPart time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CivicJobs.ca
#95807
Advertised until
2024-07-12
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