diversity manager
Title posted on indeed.com -
Helpdesk Manager
Posted on
June 29, 2024
by
Employer details
Hollingsgate Workforce solutions
Job details
Hollingsgate Recruitment is partnering with a leading IT Network Management company in Ottawa that specializes in the financial sector. We are on the lookout for a dynamic Helpdesk Manager who is eager to advance their career in a supportive and stimulating environment.
*Position:* Helpdesk Manager
*Location:* Ottawa, ON
What You?ll Do
* Lead and Oversee Projects: Manage and guide various IT projects, ensuring they are completed on time while supervising a dedicated team of service desk professionals.
* Hands-On Project Involvement: Play a proactive role in executing IT projects, working alongside your team to implement solutions and achieve project goals.
* Mentor and Support Technicians: Provide guidance, training, and support to both junior and senior techs, creating a collaborative and productive team atmosphere.
* Manage Schedules and Coverage: Develop effective scheduling practices to ensure the service desk is always adequately staffed, balancing workloads, and minimizing downtime.
* Assist with Calls and Tickets: Act as an escalation point for complex technical issues, helping team members troubleshoot and resolve customer inquiries efficiently.
* Review Timesheets and Task Progress: Monitor timesheets for accuracy, ensuring compliance with company policies, and track task progress to maintain project timelines.
What We?re Looking For
* Leadership Skills: Proven ability to lead, inspire, and motivate a team, focusing on high performance and exceptional customer service.
* Helpdesk Management Experience: Demonstrated experience managing a helpdesk environment with a deep understanding of IT support processes and best practices.
* Multitasking Abilities: Excellent organizational skills and the capability to juggle multiple responsibilities and projects simultaneously, maintaining high efficiency.
* Communication Skills: Strong verbal and written communication skills, able to clearly convey technical information to both technical and non-technical audiences.
If you're passionate about leading a team and thriving in a fast-paced environment, we want to hear from you! This role offers a unique chance to make a significant impact within a forward-thinking organization.
*Apply Now!*
Job Types: Full-time, Permanent
Pay: $70,000.00-$95,000.00 per year
Benefits:
* Dental care
* Extended health care
* On-site parking
* Paid time off
Schedule:
* Monday to Friday
Experience:
* IT support: 5 years (required)
* helpdesk leadership: 3 years (required)
* Managed Services: 2 years (required)
Licence/Certification:
* CompTIA A+ (preferred)
* Azure certifications (preferred)
Work Location: In person
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LocationOttawa, ON
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Salary$70,000 to $95,000YEAR annually
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9343143541
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