travel counsellor
Posted on
October 31, 2024
by
Employer details
Airway Interline Services Inc.
Job details
*Airway Interline Services* is looking for an enthusiastic and motivated individual to join our growing team. The ideal candidate will have a passion for travel and hospitality.
*Responsibilities*
· Conduct consultations with clients to understand their travel preferences, budget, and special requirements.
· Research, recommend, plan and coordinate travel arrangements for clients, including flights, accommodations, transportation and activities based on client preferences, budget and current travel trends.
· Create personalized travel itineraries that align with client's unique needs and desires.
· Process payments, deposits, and refunds in accordance with company policies and industry standards.
· Maintain accurate records of client information, itineraries, and financial transactions
· Handle all aspects of travel bookings, including flights, hotels, car rentals, cruises, tours, and other travel-related services.
· Ensure the accuracy of reservations, promptly confirm bookings, and maintain clear communication with clients throughout the booking process.
· Manage changes to bookings, cancellations, and rebooking as needed.
· Provide excellent customer service by promptly responding to client inquiries and resolving any issues that may arise during travel
· Stay up-to-date with industry trends and changes in travel regulations to ensure compliance with all relevant policies and procedures.
*Requirements:*
· Experience: 3 years
· Tico certification
· Tico management certification an asset
· Previous experience using Amadeus
· Education: Secondary (high) school graduation. Certificate or College, CEGEP or other non-university certificate or diploma in Travel / Hospitality preferred.
· Strong knowledge of travel booking systems and online travel platforms.
· Knowledge of various travel destinations, hotels, airlines, and attractions
· Previous experience in the hospitality or travel industry
· Strong sales skills with the ability to upsell and cross-sell travel services
· Excellent customer service skills with a friendly and professional demeanor
· Proficient in using computer software programs such as Microsoft Office Suite.
· Driver?s License an asset
*Personal suitability:*
· Client focus
· Efficient interpersonal skills
· Excellent oral and written communication skills
· Flexibility
· Organized
· Team player
· Detail-oriented
· Ability to multitask
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Job Types: Part-time, Permanent
Work Location: In person
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LocationMississauga, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentPart time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9508558628
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