chief operating officer - financial, communications and other business services
Title posted on CareerBeacon - Senior Manager, Engineering (Communication Domain)
Posted on May 02, 2026 by Employer details Scotiabank
Job details
Requisition ID: 243008 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Scotiabank continues to be an industry leader for Payment's technology and innovation. We have a history of safely leveraging new tools to enable new experiences for our customers, focusing on ensuring we protect their interests and goals. The result of this leads to modernization programs which aim to offer enriched information and transparencies to support the rapidly evolving payments community. PurposeWe're seeking an experienced Senior Manager, Engineering to lead a high-performing team responsible for delivering modern communication and campaign orchestration capabilities at enterprise scale. This role will oversee two critical platforms within Scotiabank's Communication Domain:Enterprise Journey & Orchestration PlatformAn in-house, cloud-native platform built on Node.js, responsible for orchestrating messages, offers, and campaigns across multiple channels such as mobile banking, web banking, ABM, and branch systems. This layer acts as the central decisioning and orchestration layer enabling personalized, contextual customer interactions.Adobe Journey Optimizer (AJO)A strategic, enterprise marketing and messaging platform used to deliver email, SMS, and mobile app push notifications for both marketing and transactional messaging use cases. AJO enables journey-based engagement while integrating with downstream channels and internal platforms.As a senior engineering leader, you'll drive technology strategy, execution, and delivery across these platforms, ensuring resilience, scalability, cost optimization, and compliance. You'll partner closely with product, marketing, and enterprise technology teams to shape the technical roadmap and deliver impactful solutions that enhance customer engagement and trust.What You'll Do:Lead and mentor a team of engineers, delivery leads, and business analysts responsible for in-house comm platform and Adobe Journey Optimizer.Drive the evolution of a cloud-native, API-first orchestration platform, supporting real-time and batch-based customer journeys and offers.Own the technical integration between Adobe Journey Optimizer, and downstream delivery channels, ensuring reliable and secure message execution.Oversee platform modernization initiatives including architecture evolution, performance optimization, scalability, and operational resilience.Champion engineering best practices such as CI/CD pipelines, automated testing, observability, and secure-by-design development.Ensure platforms meet high availability, performance, security, and compliance standards, while managing cost and platform efficiency.Partner with marketing, digital, compliance, and enterprise teams to enable consistent, auditable, and compliant customer communications.Lead vendor and platform governance for Adobe solutions, including roadmap alignment, upgrades, and feature adoption.Foster a culture of innovation, accountability, and technical excellence within the engineering organization.What You'll Bring:10+ years of progressive software engineering experience, including 3+ years in senior leadership roles.Proven experience designing, building, and operating enterprise-scale communication, messaging, or campaign platforms.Strong understanding of modern architecture patterns, including microservices, APIs, event-driven systems, and cloud-native design.Hands-on experience with Node.js-based platforms, integration architectures, and message orchestration solutions.Experience working with marketing technology platforms (e.g., Adobe Journey Optimizer or similar journey orchestration tools).Solid understanding of transactional vs. marketing messaging, customer journeys, and personalization at scale.Demonstrated ability to lead teams in agile, DevOps-driven environments while delivering outcomes aligned to business objectives.Strong stakeholder management skills, with the ability to partner acros- Location Toronto, ON
- Work location On site
- Salary$51.28 to $153.85HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2221046
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